Terms of Use and Privacy Notice

Legal

Website Disclaimer

The information contained in this website is for general information purposes only. The information is provided by RER Property Consultants Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of RER Property Consultants Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, RER Property Consultants Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Terms and Conditions of Use

Introduction

These terms and conditions shall govern your use of our website.

By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

If you submit any material to our website or use any of our website services, we will ask you to expressly agree to these terms and conditions.

Our website uses cookies; by using our website or agreeing to these terms and conditions, you consent to our use of cookies in accordance with the terms of this legal statement by RER Property Consultants Limited.

We follow the ‘EU Privacy and Electronic Communications Directive (2002/58/EC)’ and ‘The Privacy and Electronic Communications (EC Directive) Regulations 2003 No. 2426 (as amended)’ concerning consent to the use of cookies.

‘Privacy and Electronic Communications Regulations (PECR)’ sit alongside the ‘Data Protection Act (DPA)’ and the ‘GDPR’. They give people specific privacy rights in relation to electronic communications. There are specific rules on:

marketing calls, emails, texts and faxes;
cookies (and similar technologies);
keeping communications services secure; and
Customer privacy as regards traffic and location data, itemised billing, line identification, and directory listings.

Further guidance is available from the Information Commissioner’s website: https://ico.org.uk/.

Copyright notice

Subject to the express provisions of these terms and conditions:

We, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website, with the exception of content by the Royal Institution Of Chartered Surveyors and third party iconography;

All the copyright and other intellectual property rights in our website and the material on our website are reserved.

Licence to use website

You may:

view pages from our website in a web browser;
download pages from our website for caching in a web browser;
print pages from our website; and
use our website services by means of a web browser, subject to the other provisions of these terms and conditions.

Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

You may only use our website for your own personal purposes, and you must not use our website for any other purposes.

Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

Unless you own or control the relevant rights in the material, you must not:

republish material from our website (including republication on another website);
sell, rent or sub-license material from our website;
show any material from our website in public;
exploit material from our website for a commercial purpose; or
redistribute material from our website.

Acceptable use

You must not:

use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;
use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

access or otherwise interact with our website using any robot, spider or other automated means, except for the purpose of search engine indexing;
use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).
You must not use data collected from our website to contact individuals, companies or other persons or entities.

You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

Limited warranties

This site and any content or information contained within the site are for general information only and are provided “as is” with no representation or warranties or any kind. We do not warrant or represent:

the completeness or accuracy of the information published on our website;
that the material on the website is up to date; or
that the website or any service on the website will remain available.

In addition, RER Property Consultants Limited does not warrant that the function on the site will be interrupted or error-free, that defects in or on the site will be corrected, or that the site or the server that makes the site available are free of viruses or other harmful components. You (and not RER Property Consultants Limited) assume the entire risk of any reliance on these materials.

Under no circumstances will RER Property Consultants Limited be liable in any way for any content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, emailed or otherwise transmitted via this site.

Limitations and exclusions of liability

Nothing in these terms and conditions will limit any liabilities in any way that is not excluded or permitted under applicable law.

To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; under no circumstances will RER Property Consultants Limited or the respective officers, directors, agents, employees, sponsors and other partners or each be responsible or liable for any indirect, incidental, consequential, special exemplary, punitive or other damages arising out of or relating in any way to the site, the services available on the site or information contained within the site, even if it has been advised of the possibility of such damages (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

RER Property Consultants Limited’s entire liability under these terms and conditions of use shall be limited to the amount paid for use of the site, if any. Your sole remedy for dissatisfaction with this site and/or site-related services is to stop using the site and/or those services.

Variation

We may revise these terms and conditions from time to time.

The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Third party rights

A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

This provision is designed to exclude any rights a third party may have under the Contracts (Rights of Third Parties) Act 1999.

Entire agreement

These terms and conditions, together with the RER Property Consultants Limited website disclaimer, privacy and cookies policy, shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

Law and jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law.

Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

Indemnity

If you violate any of these Terms and Conditions of Use or if you misuse this website, you agree to defend, indemnify and hold harmless RER Property Consultants Limited, its officers, directors, employees, agents and licensees from any and all liability including costs, expenses and attorneys’ fees that arise out of or are related to your violation or misuse.

Our Details, Statutory and regulatory disclosures

This website is owned and operated by RER Property Consultants Limited.

RER Property Consultants Limited is registered with Companies House in the Registrar of Companies (England and Wales). Our registration number is 06604412. Our registered office is at Gemini House, 136-140 Old Shoreham Road, Brighton, East Sussex, England, BN3 7BD

You can find the online version of the register at: https://www.gov.uk/government/organisations/companies-house

You may contact Companies House via post, email and telephone:

Companies House, Crown Way, Cardiff, CF14 3UZ

DX 33050 Cardiff

Email: enquiries@companies-house.gov.uk

Telephone: 0303 1234 500

You can contact RER Property Consultants Limited:

by post, using the registered company address above;
using our website contact form;
by the contact number published on our website; or
by the email address published on our website.

We are subject to the Ombudsman Service: Property redress scheme [formerly the Surveyors Ombudsman Service] (for Consumer Clients) and the RICS Dispute Resolution Service (for Business-to-Business clients) which are approved by the Regulatory Board of the Royal Institution of Chartered Surveyors (RICS). A copy of our Complaints Handling Procedure (CHP) is available upon request.

We are regulated by the Royal Institution Of Chartered Surveyors (RICS) in the United Kingdom. Our RICS Firm registration number is 054496. We are subject to the RICS Rules of Conduct for Firms and our surveyors (members, students and trainees) subscribe to the RICS Rules of Conduct for Members. The rules of conduct can be found at https://www.rics.org/uk/regulation1/rules-of-conduct1/

RER Property Consultants Limited is not VAT registered.

Privacy Notice

Introduction

We are committed to safeguarding the privacy of our website visitors. This privacy notice will explain in a clear and concise summary the RER Property Consultants Limited policy and how we will treat your personal information.

We encourage the user to read the policy carefully and contact with any questions or concerns about the privacy practices.

This policy was updated to comply with the ‘Data Protection Act 2018 c. 12′ and ‘Regulation EU 2016/679 – General Data Protection Regulation (GDPR)’.

Who we are?

RER Property Consultants Limited is registered as a data controller with the UK Information Commissioner’s Office. Guidance is available from the Information Commissioner’s website https://ico.org.uk/.

Data protection registration number: Z3345456.

What information do we collect?

RER Property Consultants Limited may collect, store and use data defined as Personal Information and Other Information.

“Personal Information” is any information relating to natural persons who can be identified or who are identifiable, directly from the information in question; or who can be indirectly identified from that information in combination with other information. This data includes your name, address and contact email, and telephone/mobile number.

“Other Information” is any information that is not Personal Information.

This information may be collected during any purchases you make of our services or any other transactions that you enter; information contained in or relating to any communication that you send to us or send through our website; and any other personal information that you choose to send to us.

Information may be collected from third parties from your visits to and use of this website using analytics tools to understand how people use our website. When a visitor uses our website https://rerpc.co.uk/ we use Bing Webmaster and Google Analytics to collect standard internet log information and details of visitor behaviour patterns, including, but not limited to, your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths.

Google and Bing allow us to understand things like the number of visitors we are getting and which parts of the site they are visiting. This analytical information from your visit to our website is processed in a way which does not identify anyone and we promise we will never share your identity with any third parties, including Bing and Google. On our website search terms are captured anonymously for analysis purposes.

If you would like to know more about these demographic and interest reports you can discover more about them here:

We process financial information separately outside of this website which is handled in accordance with a unique business banking policy.

How do we use personal information?

We process Personal Information and Other Information as part of our Commercial Services, primarily property consultancy and surveying, to operate our business in providing you with services that you requested, and fulfil the terms of any agreement you have with us. We may send administrative communications and information about the services in response to your requests or enquiries, or handle customer service questions or issues.

We also use personal data for account set up and administration; internal research and development purposes; providing goods and services; legal obligations (eg prevention of fraud); and meeting internal audit requirements.

Before you disclose to us the personal information of another person, you must obtain that person’s consent to both the disclosure and the processing of that personal information in accordance with this policy.

What legal basis do we have for processing your personal data?

RER Property Consultants Limited processes your personal data for the purpose of performing the contractual relationship with a customer, including fulfilling contractual obligations, invoice processing, communication and legal and compliance activities.

The company relies upon the following legal basis for such processing activities:

Performance of the contractual relationship with the customer.
Compliance with legal obligations.
Consent, when the above legal bases do not apply.

When do we share personal data?

We treat your personal data confidentially and sometimes need to share the personal information we process with the individual and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA) 2018.

RER Property Consultants Limited may engage service providers, acting as processors, in order to provide IT and other administrative support (e.g. service providers who provide IT hosting and maintenance support). Those service providers act as data processors of the Company and under the instructions of the same; they may have access to your personal data to the extent necessary to provide such services.

A description of the types of organisations we may need to share some of the personal information we process with for one or more reasons is available in an updated list upon request to the Company and the DPO at the contact details specified.

We may disclose your personal information as required or permitted by applicable law to government authorities, courts, external advisors and similar third parties:

in connection with any ongoing or prospective legal proceedings;
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Except as provided in this policy, we will not provide your personal information to third parties.

Where do we store and process personal data?

It may sometimes be necessary to transfer personal information overseas. When this is needed information is only shared within the European Economic Area (EEA) in accordance with the Data Protection Act 2018.

How do we secure personal data?

RER Property Consultants Limited maintains suitable safeguards, including reasonable administrative, organizational, physical and technical security measures to protect its databases from loss, misuse and unauthorised access, disclosure, alteration or destruction. However, no system is 100% secure, and therefore we cannot guarantee the absolute security of the information that we collect.

How long do we keep your personal data for?

Our data retention policy and procedure is designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.

RER Property Consultants Limited will retain documents (including electronic documents) containing personal data to the extent that we are required to do so by law and professional regulation by the Royal Institution of Chartered Surveyors. The GDPR requires data controllers to retain data for no longer than reasonably necessary.

If we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

When RER Property Consultants Limited no longer needs to use your personal data to comply with contractual or statutory obligations, we will remove it from our systems and records/or take steps to properly pseudonomize/anonymize it, so that you can no longer be identified, unless we need to keep your personal data, to comply with legal or regulatory obligations to which RER Property Consultants is subject, e.g. statutory retention periods.

Your rights in relation to personal data

Under the GDPR, we respect the right of data subjects to access and control their personal data.

You may instruct us to provide you with any personal information we hold about you; to make correction and deletion; withdraw your consent (if processing data on condition of consent); data portability; restrict processing and objection; lodge a complaint with the Information Commissioner’s Office.

The provision of such information will be subject to the supply of appropriate evidence of your identity.

Automated Decision-Making

Company does not engage in automated decision making in the context of its relationship to the website user.

How to contact us?

If you have questions or concerns about our privacy practices, your personal information, or if you wish to file a complaint, get in touch by contacting us by email.

Email: enquiries@rerpc.co.uk

Use of cookies and other technologies

By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

Linking to other websites / third party content

Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties. We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party’s direct marketing.

Changes to this privacy notice

We may update this policy from time to time by publishing a new version on our website that reflects such changes as required by law. You should check this page occasionally to ensure you are happy with any changes to this policy.

Log

Created: 31st August 2016. Last Updated: 27th May 2018.